FAQ

All orders are shipped after processing (1-2 days after the order date). Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Shipment will arrive 7-14 days after the shipment date, depending on the availability of the carrier provider and location. We apologize if there is a delay in shipment due to Customs clearance/inspection or transportation delay caused by the carrier service.

We will send you an email containing your tracking information as soon as your order has been processed and shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number after 1-2 days of placing your order.

We currently ship worldwide.

Import taxes, duties, and customs fees may be charged once the parcel arrives at the destination, depending on the country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the recipient's responsibility and will not be covered by Serene Bliss. For further details of charges, please get in touch with your local customs office.

If you need to change the shipping details or items for your order, please email support@getserenebliss.comwithin 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.

We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@getserenebliss.com. We will reply to your inquiry as soon as possible.

Yes, all return shipping fees are the responsibility of the customer.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.

Serene Bliss adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.

We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.

You can email us at support@getserenebliss.com where our customer service team will be happy to help you with whatever you need!